Return Policy
US Orders: – We don’t accept returns after 30 days from the original purchase date. – Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. Refunds are issued only after the returned items are inspected and approved by our team (this process can take up to 7 business days). – Returns that do not meet our quality standards will be sent back to the customer, and additional shipping fees may apply. – We offer free returns and exchanges. – Please note that we only exchange an item once. After exchanging it, you can only return it and receive a refund for the full amount paid for the item. – We don’t process exchanges for low stock items. – Exchanged items in-store cannot be returned nor exchanged again. – After opening a return, you can’t add or remove items. In this case, you should contact our CS Team so we can address your case. – It is necessary to present the order number. You can find it on your confirmation email as ‘Order Number’ or in your invoice received with the order as “Cust PO Number” (or just PO Number). – FINAL SALE items cannot be returned, only exchanged for a different size, depending on availability. – We only provide prepaid return labels via UPS. It can be retrieved via printable document (No QR codes are available and we don’t arrange pick ups). Open your return.International Orders (outside the US, the EU and the UK): – We don’t accept returns after 30 days from the original purchase date. – Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return. Refunds are issued only after the returned items are inspected and approved by our team (this process can take up to 7 business days). – Returns that do not meet our quality standards will be sent back to the customer, and additional shipping fees may apply. – International orders can only be returned, we do not make exchanges for international orders. – There is a fee for international returns of $30 USD that will be deducted from your refund when it is processed (except for Canada and Australia, those have free return shipping). – Any duties and taxes paid are non refundable. The delivery shipping fee is also non refundable. – It is necessary to present the order number. You can find it on your confirmation email. – FINAL SALE items cannot be returned. – We only provide prepaid return labels via printable document (No QR codes are available and we don’t arrange pick ups).
Are your returns and exchanges free?
– Returns and exchanges are free for orders from the US. Australia and Canada also have free shipping returns. – A $30 USD fee will be deducted for International Orders returns, except for Australia and Canada. – Exchanges are not available for International Orders. – International Orders are all orders purchased from places outside of the US, the EU or the UK. – Exchanges are only allowed once per item. After exchanging one item, you can only return it for a refund.
What is your return and exchange window?
– You have 30 days from your purchase date to open the return or exchange through our returns portal.
How many times can I exchange?
– Exchanges are only allowed once per item. After exchanging one item, you can only return it for a refund. – Exchanges are not available for International Orders (out of the US, the EU and the UK).
Can I edit or cancel my return/exchange?
– Unfortunately, we are not able to edit returns or exchanges that have already been opened on our returns portal. You can contact our team and we’ll have it cancelled* so you can start over! *Only possible if you haven’t shipped anything back yet.
Can I ship multiple returns in the same package?
– If you opened multiple returns in our returns portal separately, please mail the multiple returns individually, using the respective return label for each. Please save the tracking number and the receipt from the carrier for your records. – If you want to return multiple items from the same order, you need to open one return only for all of them. In that way, you’ll be able to send them all in the same box.
I don’t have the same payment method to receive my refund. What can I do?
– Refunds can only be made to the original payment method. Refunds to expired or canceled cards are handled by your bank or credit card issuer and, in most cases, credited automatically to your replacement card.
When will I receive my refund?
Can I return my order from a different country than the one I made the purchase in?
– Unfortunately, we are only able to provide pre-paid return labels for the same country in which the purchase was made from. – You can have the order shipped back to us at your own cost, we just kindly ask that you share the tracking information. You can contact our team to have our return address.